shipping & returns

Items will ship subject to availability, orders are shipped within 5 to 7 business days from the date of purchase. ou will receive a confirmation email when your order has been received. When your order has been shipped we will send you an email with a tracking number for your package tracking.

Shipping costs will vary depending on your country and the size of the order. The easiest way to determine your shipping costs is to add the items to your basket, select your destination country and press the update total button. If your country does not appear on our list, please contact our team immediately on + 254 (0)700 719 164 or email hello@tribearth.com and we will do our best to arrange delivery.

We ship internationally using dhl, A reputable shipping company which provides a tracking service and requires signature on delivery.

Customs Duties and Import Charges

Any customs and import duties are charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. We advise that you contact your local customs office for information about current customs charges before placing your order.

We ship to the following destinations

Tribearth ships world-wide, although it is possible that your country may not be included in our shipping calculator. You can check this by using the shipping calculator in your shopping cart – should you get a message that shipping is not available for your region,  please contact our team immediately on + 254 (0)700 719 164 or e-mail hello@tribearth.org and we will do our best to arrange delivery.

Returns

We hope that you love your brand new tribearth jewelry; however, if you find it unsuitable or you are not completely satisfied, please notify us within 7 days of receiving your item(s). We would love to hear your feedback, and would greatly appreciate if you could drop us a note explaining the reason for your return at hello@tribearth.org

Goods once sold cannot be refunded; however they can be exchanged for another item of the same price or number of items totaling the same value. Customers are responsible for all inbound and outbound shipping costs. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to us and we cannot refund items damaged in transit, so we recommend purchasing additional insurance when shipping items.

 Please ensure that all items returned are returned in their original packaging bag.

Return Address
Tribearth,
karen Village,
P.O Box 00100 50600,
nairobi
Kenya

 For any queries relating to delivery or returned order please contact hello@tribearth.org